Health and safety policies and procedures are reviewed regularly to ensure they are robust and continue to improve further our health and safety standards.
This, along with the ongoing training programme for stores and head office colleagues run by our health and safety team, has ensured that the reportable accident rate remains extremely low at zero for this financial year. Colleagues are encouraged to report any health and safety concerns they may have either internally, through an escalation procedure, or via the independent whistleblowing hotline. There have been seven reports or calls regarding health and safety made in this financial year, all minor incidents. We have invested substantial amounts in installing and upgrading our physical security and fire detection systems to protect colleagues and customers.